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File #: 25-1455   
Status: Agenda Ready
In control: OFFICE OF REGIONAL COMMUNICATIONS AND TECHNOLOGY
Agenda Date: 12/9/2025 Final action:
Title: MOTION TO APPROVE Work Authorization No. WA-ORCAT-NICE-002 for NICE Systems, Inc. (Agreement No. TEC2126907A1_1), in the not-to-exceed amount of $2,082,198, which provides for the acquisition of hardware, software, licensing, and professional services to replace existing hardware, to upgrade software, and to implement a new interface to the VIPER 7 911 phone system at the Regional and Non-Regional Public Safety Answering Points (PSAPs).
Attachments: 1. Exhibit 1 - Work Authorization WA-ORCAT-NICE-002
Date Action ByActionResultAction DetailsMeeting DetailsVideo
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Broward County Commission Regular Meeting
Director's Name: Tracy Jackson
Department: Regional Communications and Technology

Information
Requested Action
title
MOTION TO APPROVE Work Authorization No. WA-ORCAT-NICE-002 for NICE Systems, Inc. (Agreement No. TEC2126907A1_1), in the not-to-exceed amount of $2,082,198, which provides for the acquisition of hardware, software, licensing, and professional services to replace existing hardware, to upgrade software, and to implement a new interface to the VIPER 7 911 phone system at the Regional and Non-Regional Public Safety Answering Points (PSAPs).

body
Why Action is Necessary
Work Authorizations above the award authority of the Director of Purchasing under Section 21.47 of the Broward County Procurement Code requires Board approval.

What Action Accomplishes
Provides the ability to replace the Voice Recording System (VRS) equipment which is nearing end-of-life, to upgrade the VRS software to the latest version, and to upgrade the existing interface to the 911 phone system for voice recording.

Goal Related Icon(s)
?County Commission
?Go Green
?MAP Broward

Previous Action Taken
None

Summary Explanation/Background
THE OFFICE OF REGIONAL COMMUNICATIONS AND TECHNOLOGY DIVISION RECOMMENDS APPROVAL OF THE ABOVE MOTION.

The existing Technology Products Agreement with Nice Systems, Inc. was executed on July 21, 2023 ("Agreement"). The term of the Agreement expires in October 2028.

The current hardware platform was upgraded in 2018, and the software was upgraded in 2022.

If approved, Work Authorization No. WA_ORCAT-NICE-002 will provide for the acquisition of hardware, software, licensing, and professional services to replace existing hardware, to upgrade software, and to implement a new interface to the VIPER 7 911 phone system at the Regional and Non-Regional Public Safety Answering Points (PSAPs).

There are no revisions made to the not-to-exceed amounts of the existing Agreement, nor to the lengt...

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