Broward County Commission Regular Meeting
Director's Name: Coree Cuff Lonergan
Department: Transportation
Information
Requested Action
title
MOTION TO APPROVE Second Amendment to the agreement with Inktel Government BPO Services LLC, for Paratransit Call Center Services (Bid No. GEN2119730B1), increasing the maximum not-to-exceed amount by $7,228,966, from $18,634,743 to $25,863,709, extending the term for 12 months, and authorize the County Administrator to take all necessary administrative and budgetary actions to implement the agreement as amended.
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Why Action is Necessary
In accordance with the Broward County Procurement Code, Board approval or delegation of authority is required to approve amendments to agreements in excess of the award authority of the Director of Purchasing.
What Action Accomplishes
Amends an agreement to provide a centralized call center including reservation, scheduling, and dispatch services for the Broward County Transportation Department's (BCT) paratransit transportation services program.
Goal Related Icon(s)
Yes County Commission
N/A Go Green
N/A MAP Broward
Previous Action Taken
November 4, 2021, Item No. 6
Summary Explanation/Background
THE TRANSPORTATION DEPARTMENT RECOMMENDS APPROVAL OF THE ABOVE MOTION.
This item supports the County Commission's Connected Community Goal of "Cooperatively Creating an Efficient and Accessible Regional Intermodal Transportation Network".
Broward County Transit (BCT)'s Paratransit service, known as TOPS, provides demand response transportation for eligible individuals under the Americans with Disabilities Act (ADA) and the County's non-ADA programs. The service relies heavily on a centralized call center to manage rider interactions, including trip reservations, cancellations, eligibility inquiries, customer service support, and operational coordination with service providers.
Due to growing demand for Paratransit services in recent years, largely driven by pop...
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